Refund

Refund requests are reviewed carefully on a case-by-case basis.
A request must relate to a specific and identifiable order.
Please include order number, name, and contact details in your request.
For missing or incorrect items, additional details may be requested.
Where possible, photo or description evidence helps speed up review.
Requests should be submitted within a reasonable time after delivery.
Taste preference without a quality issue is usually not eligible for refund.
Picked-up or opened items may be eligible only for limited compensation.
Delays due to peak traffic or force majeure do not automatically qualify for a full refund.
In case of duplicate payment, the extra transaction will be refunded.
If a pricing error occurs, a correction may be applied.
If cancellation happens before preparation, a full refund may be possible.
If cancellation happens during/after preparation, partial refund rules may apply.
Misuse of refund requests may result in rejection of future claims.
Review is based on order records, status logs, and internal notes.
Approved refunds are processed via the original payment method.
Cash refunds are not provided for online card/online payments.
Refund timing depends on payment provider and banking systems.
For Mollie payments, refunds commonly take a few business days.
We notify customers by email about decisions and progress.
Order status may be updated to refunded after completion.
Partial refunds may apply to specific items or service components.
Delivery fees may or may not be refunded depending on the cause.
Coupon usage may affect the final refundable amount.
Fraudulent or abusive claims will be denied and may be reported.
Business orders may follow additional commercial refund terms.
Statutory consumer rights remain applicable at all times.
In case of disputes, we aim for a fair resolution first.
This policy may be updated periodically and published on the website.
For refund support, use the contact details provided on the website.